Refund policy

Return Policy for LIBBY Projects + Editions

Thank you for shopping with us. We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we're here to help. Please review our return policy below:

1. Returns Eligibility:

  • We accept returns within 30 days from the date of purchase.
  • To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
  • Items that are personalized or customized cannot be returned unless they arrive damaged or defective.

2. Return Process:

  • To initiate a return, please contact us at info@libby.studio to obtain a return authorization.
  • Once your return is approved, you will receive instructions on how to proceed with the return.
  • Please ensure that the item is securely packaged to prevent damage during transit.

3. Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

4. Exchanges:

  • If you need to exchange an item for a different size or color, please contact us at info@libby.studio to arrange for an exchange.
  • Exchanges are subject to product availability.
  • Customers are responsible for the cost of exchange shipping.

5. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or the item arrived damaged or defective.
  • We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

6. Non-Returnable Items:

  • Certain items are non-returnable, including:
    • Gift cards
    • Downloadable software products
    • Clearance items

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
  • We may require photo evidence of the damage or defect before processing your claim.

8. Final Sale Items:

  • Final sale items are non-returnable and non-refundable.

9. International Returns:

  • International customers are responsible for all return shipping costs, customs fees, and duties associated with returning items.

10. Policy Changes:

  • We reserve the right to modify our return policy at any time. Any changes will be communicated on our website.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. 

LIBBY Projects + Editions
info@libby.studio